It's different if you're GOING to their place to do it, or if you do it at your shop or your home, because that is labour plus actually having to stick around and do things and being unable to do other things. If you're at your shop or place and doing it, you can work on other machines, or do anything else you want while things are progressing.
Everyone knows 20 minutes is charged as an hour as most labour workers do that. I'm not saying short change yourself that way, I'm saying if you're doing something that doesn't take up all your attention, you shouldn't be charging for the time it took to finish, but the time you put into it. Start scan, takes 3 hours, repair/dispose of infected files, carry on with other steps. You charge an hour, not 3.
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