Ok, well, before anyone goes calling anyone else unethical, I dont believe it is in this case.
If you have to make a house call and travel to a clients premises because their computer is crawling, and have to run a cleanup application that takes 30 minutes, its still 30 minutes of your time.
If a virus scan took 30 and a spyware scan took 30 I would charge an hour. Otherwise what? You would be charging them for 5 seconds that it took you to start the software and click ok a few times? I dont think so.
I used to work for a consulting firm that sent me around the city to do various things. We would charge the client time between when I got in and then when I left. Its up to the tech to make the most of the time and try and be as efficient as possible but I dont think anyone subtracts time because they have to wait for a tool to do its thing.
PS360 ftw!
Currently playing..........
Gears of War 2, GTA IV Lost and Damned, Little Big Planet (Yes I said I had no interest but my girl wanted to try it and we did and now Im hooked 
)
