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rendo, that's why I prefer charging per service, not per hour. A spyware removal is $X no matter how long it takes, a hard drive format + OS reinstall is $Y no matter how long it takes. But still, prices do not and should not reflect ONLY the labor costs, but the expertise as well. It takes practice to become good at computer repair, and not everyone can do it. You deserve to be paid for your skill. There's an old adage where a plumber visits your home, fixes your leak in 5 minutes, and charges you $100. You say, "You're charging me $100 to twist some valves and tighten a nut?" He replies, "Yes sir. $3 for twisting the valves, $2 for tightening the nut, and $95 for knowing which valves to twist and which nut to tighten."