kjj4t9rdad on 18 December 2008
| Krill said: My brother had two PS2's that had to be returned because they scratched disks, and this fault became apparent during the first few days of use. He gave up on the PS2 after that. His 360 also got the dreaded RROD recently (after a year and a half's use). Hardware failures are a pain and I appreciate that the 360 originally had an unacceptable failure rate. To their credit Microsoft were great about fixing the problem. After reporting the problem to Microsoft he was sent an e-mail with an attached pre-paid label so that a courier could pick it up from his house. A call to the courier gave an approximate time that it would be picked up. His 360 (or should I say a brand new 360 with hardware revisions) was returned with a letter of apology about 10 days later. A lot of people deride Microsoft but that is quality service. |
That is Customer Service. Quality control is what they lack.
