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Resident_Hazard said:
Who the hell would reorient the position of the Xbox360 with a game in the damn tray?

 

It happens accidentally.  Consider the following -- over a 5 year ownership of a console, an average owner has at least 50% a chance of moving or bumping or their 360 somehow falling over while operating.  This is my own estimate, but it probably isn't far from the mark.  Microsoft's internal (private) numbers would almost certainly agree.

This would cost the average Xbox 360 owner at least $20.  Because they're more likely to be using a new $60 game than an old game only worth $20 and if this happens to 1/2 of all owners, let's cut the price in half.

Microsoft said they didn't put foam bumpers in the DVD drives because it would have increased the cost of the xbox 360 by 50 cents.  So they'd rather see you lose $20 .00than spend $0.50 fixing their own problem.

Also, consider that they knew the system was shipping with hardware problems, the RROD issue in particular, when they decided to ship it defective.