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Well, you can do what many other people are suggesting and try to get support to remove any/all viruses you have, but in any case you should attempt to back-up any of the data you want to keep.

If you don't fix the problem through all the other forums, you should try to track down the discs that came with your PC (if it came with any). Depending on what kind of a PC you have, there may be a back-up partition that would make reinstalling really easy.

Whatever you do, I would suggest backing up data that you would like to keep, because it may not be possible later.