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It's because the majority didn't have internet by the time DVDs were released to succeed VHS, and they weren't getting sales info unless it was published in magazines or TV shows... Many of them didn't even know that DVDs were released 1996 in Japan, 1997 in the US, 1998 in Europe, they only knew the format recently or 2 years into its lifespan...

For them, i highly recommend to do a little research about DVD-VHS marketshare, 1st DVD million sellers, etc., and then do the comparison...