I'm not prepared to read all that. But you being an employee has little bearing on the works of the company as a whole :/
Of course there will be passionate people about they're job. I'm not saying the people are ruthlessly savage and are out to get our money. I'm saying the decisions that occur with the people running it are rarely for the benefit of others.
You say you have to pay for a great service, but that's total BS. The PC markets been doing it forever. Sure some of the features are awesome, but that doesn't warrant paying for the service, it warrant's buying that console.
Netflix. Seriously. On PC, if you have a netflix account, you can watch it for free by accessing they're site. Microsoft simply made it so you HAVE TO PAY FOR GOLD in order to use it. It could have been a silver inclusion for the masses, but that would only be beneficial for us, not them. Which is fine. It shows your genuine to your audience. But that would have been too kind for one of the wealthiest companies in the world -_-;
There is a reason that Microsoft has so much bad juju, they are not a model company. They represent the downside of corporations entirely too well. And it's not just because they're huge :/
All in all, I think Microsoft should have just stuck to software. It's what they do, and it's what they could have greatly contributed to.
From 0 to KICKASS in .stupid seconds.
