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Sony call center no thanks, their annoying . My brothers PSP, bottom buttons stopped working, I called them to see what they can do. They offered to fix it for 65 pound. I swore under my breath the operator thought I swore at her, she warned me so I swore at her (not my proudest moment).

Fortunately my brother bought insurance that lasts for two years.

Morale of story buy insurance, it will be worth it in the end. Sony and microsoft seemed to make fragile products.