HappySqurriel said:
Seriously, I don't know what kind of suspension my car has because even if I did I wouldn't know why it was important ... Consumers are not stupid for not knowing these things, people who make claims like "The average person is literally brain-damaged (ever work a job that serves customers?), so I am not really surprised." should realize that people only learn about things that are important to them. How many people on this site have no interest in sports? Does it make them idiots for not knowing who Barry Bonds or Maria Sharapova are? How many people on this site have no interest in cars? Does it make them idiots for not knowing that a Ford and Mazda are cars made by the same company? How many people on this site have no interest in fashion? Does it make them idiots for not knowing the difference between Flare's and Bell Bottoms? People need to grow up and realize that most people end up making their purchasing decisions based off of very limited information because they can't possibly know everything about everything. |
The general market also seems far less discriminating than the internet news hound type as well. A lot of people probably don't notice some of these things because they're already perfectly happy with their purchase. They also probably just don't care. For some, HD is probably pretty meaninglessness, after all it's the same games, just at a higher resolution. Same for BluRay, same movies, prettier picture, but the content is the same.
I actually do work in the service industry. I'm salesperson for a Tent Rental Business. Rare to find new customers who know a lot about tents, but that's why they talk to me. That's my job, and I do my very best to answer questions, and try my best to predicate things they might not consider for, such as center poles interfering with their event.
I don't expect them to spend a lot of time researching this stuff when all most people usually need are practical answers, and a good service person can field those needs much faster.
