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I called these people 8 times and the same old shit: can't help right now, call back in couple of days, heres your new reference number . Im still waiting on my ups label so I can send my xbox out but for goodness sakes its been two weeks.

Is there anyway I can contact microsoft directly instead of going through this pack of monkeys?

My 360 breaks down twice and now shitty customer service; You sure know how to keep customer happy, Microsoft.

edit: my mistake with the title