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So I was talking with my friend at school today and he said he got the rrod( he still had a launch console so he was lucky it lasted this long). He said the xbox customer support guy told him to buy his own box an packaging to send in his 360, and that he could print off the mailing sticker via the e-mail. The only reason Isee MS doing this is to speed up the process, but it still cost the customer more money!! Is MS really getting this cheap? Sorry if this has already been posted!!