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Jo21 on 21 October 2008
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mysticD said:
Gazz said:
mysticD said:

While I would rather not have to deal with hardware issue but I have to give a prop to MS for making it fast and painless.

 

Whats fast exactly? A friend of mine just had his PS3 crash (his own fault btw, but I suggested him to make a little white lie too) and they send a shiiping order by mail immidiatly and he had his PS3 back within a week. Ps3's might not have the huge failurerate that 360's do, but they also don't have the massive repaircenters that Ms needs to have. I only remember both my 360's being gone for 2 weeks at a time.

 

How long has it taken your 360 to return to be fast and painless in your book?

Well mine die on the 6th, I send it out on the 8th and got it back on the 17th.  So about 9 days total.  You have to keep in mind where you live in relation to the service center.  I live in Washington and the transit time is 4 days by standard ground UPS service.

I heard stories of people on the phone for hours trying to get the repair order, doing all the usual unplug this, turn that off etc and then wait months to get the console back.  So yes to me that's very fast service.

Why is it bad to praise good service by MS without having Sony fanboys like you flock in the question my statement?  Please note I didn't praise MS for their crappy hardware and never will.  I like how you have to add that your friend PS3 died because it his own fault.  Go read other forum like NeoGaf there are plenty of dead PS3 from bricking due to the multiple firmware updates, dead Blu-ray drive (most common) and the fail power unit.   Or you can look on eBay and see how many "as is" PS3 is up for sale.

And while you are there you can read all the horror story about some has to pay $160.00 to repair PS3 because someone didn't used the approve HDMI cable, or wait months to get back 60GB unit if you happen to be in Europe where 60GB are scarce.   But that doesn't make me question you if you telling the truth about your "friend".  If my PS3 ever died, I am sure hope I get the same great service.

You can be a fanboy but please don't be a troll.

 

still no harware is perfect, and even so both sony an nintendo failure rate are well below 2%.

still you are not hearing the good part of the story many of those like squilliam and making music got their ps3 repaired for free even after warranty expired.

on the other way m$ managed to get 10 million 360 broken to the market.