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@ stickball / xman: the OP may make several bizarre statements, but countering them with "they give free gifts when you bring those xbox's in" and "their excellent guarantee" is a big no no, isn't it?

The matter is that it is / has been a major fault in the design, one which shouldn't have been there. Giving things away when you encounter such a fault, is just trying to blindsight the customer / shutting him up. "I gots me gifts, all okays now!11!"

It should never have come to the point where masses of xbox's had to be returned, no matter what kind of compensation you are given.