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mrstickball said:
Since when has a company forced the consumer into an agreement other than the one they agreed to?

He agreed to a re-occurring payment of $7.99 a month. Regardless if there's a better deal out there, I am certain there are laws preventing companies from switching consumers' plans without telling them.

What's so hard about sending a little email saying:
"Dear Thomas,

Would you like to upgrade your Xbox Live subscription to Gold(?) Membership?"