Mine hasn't crapped out yet, but I think the fact that they fix it for free, no questions asked, keeps people coming back.
For some people 1-2 weeks may be a long time to wait to get your console back, but those that can't handle not gaming for that long are precisely the people who need to take a break and get a life.
It's an inconvenience, but it would not be enough to make me walk away form the amazing software lineup.








