If U were MS, what would you do to restore goodwill?

[steven787]

1.Publicize the New Hardware.
2.Admit problems in the past.
3.Coupon, XBLA code, or XBLA points
4.Start a system swap service like Nintendo.
5.Phone Call Follow-up.
6.Extend 3yr to full coverage instead of just RROD.

#4 is the most important to me.