The most important thing an online service should provide is stable servers. Xbox live uses players as hosts in 95% of games therefore games can get laggy with a limited number of people. Look at Halo. It makes you wonder why the hell you are paying if Microsoft is to cheap to provide dedicated servers. The psn doesn't lag much in comparison to xbox live plus it's free. I don't care how many extra bells and whistles there are, if the gameplay is suffering because of shit hosts, then there is a big problem.
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