MikeB said:
Maybe that was after being announced to investors? I sold it cheap before the warranty extension announcement. |
I have no idea what you mean by the investors and why that would have an impact on customer service. This was about a year after they released and I couldn't ask for a better customer service experience. Actually, everyone I know that has had a RRoD has had a pleasant experience.
I have the funny feeling that *most* (because there are people with legitimate bad experiences) people that say they were unhelpful, stubborn, and mis-informative are the same people that call up beyond pissed, probably use words they shouldn't, set themselves up for a bad experience, and/or just plain lie about the experience. Call me cynical but I bet I'm right.