MikeB on 25 August 2008
@ Geldorn
Basically the DVD drive decided to blow up on me.
What? You mean the disc or the drive itself?
you stay calm and polite you usually get what you need, but if you start being an a-hole don't expect the other side to care about your problems.
Depends on company policy, I always stay calm. The support staff are only following instructions (often just a student earning a little cash next to his education).
