As a counterpart, to show that MS (NL Division) is not all doom and gloom:
I had a broken Xbox 360 (in the Netherlands obviously or this would be pointless) which was out of warranty and had a non-RROD defect (Basically the DVD drive decided to blow up on me. Made a scary noise too - for a second there I thought Mass Effects soundfx where getting a tad too realistic!).
Microsoft repaired (ok, replaced more likely - it has a different serial number) the Xbox for me free of charge and apologized profusely for the trouble. It's still working as of today so I'm happy enough.
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Offtopic (about callcenters)
I will add that it's often how you treat customer service that makes all the difference. If you stay calm and polite you usually get what you need, but if you start being an a-hole don't expect the other side to care about your problems.
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