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pakidan101 said:

2. The controllers are indeed too complicated.

Nintendo isn’t crazy.  The controllers for the PS3 and Xbox 360 are unwieldy, especially for someone who last played a video game in the Pac-Man or Super Mario Bros. era.  Manipulating it is a skill lacked by many, so why be annoyed at them?

5. No, I do not need to read a FAQ to find all 502 ways.
Look, it’s great that such things exist for those who want them.  Personally, however, I don’t much enjoy films or books where I need a running commentary just to figure out what’s going on.  Why would I enjoy it in a game?

15. I need help playing games sometimes.
There–I said it.  I’m not going pro anytime soon and I still need someone to help me along from time to time.  On second thought, I might use one of those FAQs just so I don’t waste ten hours trying to find the blue key.

Tens of millions of casual players have been able to master a keyboard and mouse (as well as the DS2), which I'd say is more complicated than a PS360 controller.  Obviously people are more familiar with it, but it doesn't make controllers too complicated.

So they don't want to need a FAQ for extra things, but they don't mind needing one just to finish the game?