Reasonable on 10 August 2008
They replaced my 60GB after 15 months without a quibble, and to my surprise it only took them 4 days to get me another 60GB. I'd heard it would be quite a wait due to lack of stock/parts but maybe they've got some stockpiled now?
I asked the guy who exchanged it for mine how busy he was with that job... and he told me he dropped of lots every day, and that the two reasons were either the thing freezes (normally not overheating but getting a knock while active) or the laser/BR drive fails.
Good luck anyway... and remember to sound really disappointed on phone, in a kind of 'I heard 360's fail but not PS3's...' sort of way...
Try to be reasonable... its easier than you think...
