Yay, my first TRL (or RROD for the fanboys)

[kn]

docholliday said:
@Kn, they connected me with a supervisor as well...without me even asking at that. Did they have a rep. call you after you placed the repair call? I have a personal rep. thats giving me updates on the process. He also assured me that the units are all being updated and returned with new hardware just as the supervisor told you. Oh and just an fyi, the rep. called yesterday and told me there is about a 4-5 day delay at the repair center. So your repair might take a lil longer than expected.

 

The initial lady I talked to just asked if I'd like to speak with a supervisor.  I said, "Sure".  She warned me there woudl be quite a wait and it was -- 30 minutes or so -- but they didn't say anything about a personal rep or anything like that.  I was actually very nice on the phone.  Perhaps if I had been agressive they would have done so but with 3 consoles and literally 30+ games sitting here in the living room, I'm in no realy hurry.  The whole affair is more humerous than anything as I've had all these failures and until now none were RROD.

@DJ, he said there would be an Ultra model and that the other models would be pushed "down in price".  Perhaps the 60 gig will be entry level, current elite as the "premium" and an Ultra with something more.  Other than that, he didn't offer any details and this is, after all, a supervisor at a repair center and I'm not certain he'd be totally "in the loop" when it comes to MS's future console plans...  I'll take it with a container of salt.