docholliday on 24 July 2008
@Kn, they connected me with a supervisor as well...without me even asking at that. Did they have a rep. call you after you placed the repair call? I have a personal rep. thats giving me updates on the process. He also assured me that the units are all being updated and returned with new hardware just as the supervisor told you. Oh and just an fyi, the rep. called yesterday and told me there is about a 4-5 day delay at the repair center. So your repair might take a lil longer than expected.
