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BBC: Sony Playstation to feature on Watchdog Program Next Week

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Sony say 12,500 PS3's have broken, about 0.5%. Even if Sony are lowballing that figure, I can't see it being more than 2%. Since that is the average failure rate of an electrical good, why does that warrant a Watchdog investigation?



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The investigation lost all credibility once the Microsoft employee was introduce, Ian Lee, why was he a part of this?..... BBC comes out looking stupid, cheap, and desperate for ratings.



Wow... I didn't realize that Sony would only provide a 3-month warranty after charging for repairs. I was planning to get a PS3 Slim for Christmas, but forget that. I don't want to fall into a money-pit.



tombi123 said:
Sony say 12,500 PS3's have broken, about 0.5%. Even if Sony are lowballing that figure, I can't see it being more than 2%. Since that is the average failure rate of an electrical good, why does that warrant a Watchdog investigation?

Because those 12,500 consumers paid a lot of money for a device that costs a lot of money after 12-months to repair, then they only get a lousy 3-month warranty tacked on.  Pathetic excuse for a warranty program.  If my 360 dies of RROD during the first 3 years, MS will fix it for free, no matter how many times it might break (my 360 has failed once in 3 years).



crumas2 said:
tombi123 said:
Sony say 12,500 PS3's have broken, about 0.5%. Even if Sony are lowballing that figure, I can't see it being more than 2%. Since that is the average failure rate of an electrical good, why does that warrant a Watchdog investigation?

Because those 12,500 consumers paid a lot of money for a device that costs a lot of money after 12-months to repair, then they only get a lousy 3-month warranty tacked on.  Pathetic excuse for a warranty program.  If my 360 dies of RROD during the first 3 years, MS will fix it for free, no matter how many times it might break (my 360 has failed once in 3 years).


The PS3's warranty system is standard for electrical products.

The only reason the 360's warranty is 3 years is because its failure rate is so much higher than standard electrical products. The 360 had a one year warranty before the RROD was in the mainstream.



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crumas2 said:
tombi123 said:
Sony say 12,500 PS3's have broken, about 0.5%. Even if Sony are lowballing that figure, I can't see it being more than 2%. Since that is the average failure rate of an electrical good, why does that warrant a Watchdog investigation?

Because those 12,500 consumers paid a lot of money for a device that costs a lot of money after 12-months to repair, then they only get a lousy 3-month warranty tacked on.  Pathetic excuse for a warranty program.  If my 360 dies of RROD during the first 3 years, MS will fix it for free, no matter how many times it might break (my 360 has failed once in 3 years).

 

1.In the Eu electrical goods have a minimum of 1 years warranty and even after that Sony offer an extended warranty at a small premium.

2.MS introduced the 3 year warranty as a result of abornamly high hardware faliure rates in the 360.

3.You're still failing to understand that the faliure rate of the PS3 is similar to that of the average mass produced eletronic good. The nature of mass production means that some people will get faulty products , that's what the warranty aimts to rectify.

 




Million said:
crumas2 said:
tombi123 said:
Sony say 12,500 PS3's have broken, about 0.5%. Even if Sony are lowballing that figure, I can't see it being more than 2%. Since that is the average failure rate of an electrical good, why does that warrant a Watchdog investigation?

Because those 12,500 consumers paid a lot of money for a device that costs a lot of money after 12-months to repair, then they only get a lousy 3-month warranty tacked on.  Pathetic excuse for a warranty program.  If my 360 dies of RROD during the first 3 years, MS will fix it for free, no matter how many times it might break (my 360 has failed once in 3 years).

 

1.In the Eu electrical goods have a minimum of 1 years warranty and even after that Sony offer an extended warranty at a small premium.

2.MS introduced the 3 year warranty as a result of abornamly high hardware faliure rates in the 360.

3.You're still failing to understand that the faliure rate of the PS3 is similar to that of the average mass produced eletronic good. The nature of mass production means that some people will get faulty products , that's what the warranty aimts to rectify.

 

I'm not failing to understand anything.

You're trying to ignore the effect both warranty programs have on the end user by stating that Sony's warranty meets some sort of industry standard.  I really don't care if it meets some sort of standard.  The bottom line is this:

If I bought an Xbox Core system 2.5 years ago for $300 and it suffered the dreaded RROD tomorrow, it would cost me zero to get MS to fix it.  If it broke again 3 months later, it would still cost me zero to get it fixed again.  If I bought the cheapest PS3 ($400) 1 year ago and it got YLOD tomorrow, it would cost almost the price of an Xbox Arcade console to get it fixed.  If it broke 3 months later, it would cost me almost the price of a new Xbox Arcade to get it fixed again.

Yes, assuming I buy a PS3 and it doesn't break, I will be happy.  But it if does break, the warranty coverage is much worse than what MS currently provides for the 360.  You just can't get around that fact.