Forums - MMO Discussion - Square Enix offers compensation for Final Fantasy XIV server woes

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Servers excessively strained as relaunched MMO fails to predict how many people would be interested in the game.

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Square Enix has offered players of relaunched MMO Final Fantasy XIV Online: A Realm Reborn an additional seven days of free play time to compensate for the problems caused by the game's excessively strained servers.

The revamped MMO has been rendered unplayable for many players since its launch last week, as Square Enix misjudged how many people would be interested in playing the game.

Players yet to redeem their trial will be eligible for the additional seven days if they register before September 9, Square Enix adds.

The beleaguered servers will be taken offline from 17:00 PDT on September 3 to 03:00 PDT on September 4 for Square Enix to perform maintenance. The company says the work will increase the amount of available Words, increase the amount of logins available on each server, and reduce stress on its Duty Finder servers.

"Because login and character creation restrictions have hindered our ability to provide quality service, all Final Fantasy 14 service accounts will receive an additional seven days of free play time," Square Enix said.

"Furthermore, users who have yet to enter their registration codes will receive an additional seven-day trial should they register before 11.59 pm (PDT) on September 9, 2013. Moving forward, we will continue monitoring the servers to ensure that quality service and support are provided in a timely manner."

Source: http://www.gamespot.com/news/square-enix-offers-compensation-for-final-fantasy-xiv-server-woes-6413970



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Yeah they are making good reparations, but the fact still remains that its mostly impossible to get into the servers. Hopefully that is fixed tomorrow with the new servers and expanded capacity.

Its a great game and a very good Final Fantasy, like we hadnt seen in a while. I just wish they could lower that global cooldown on the weapon skills to make combat a bit faster.

More details on the extended free trials

http://www.siliconera.com/2013/09/03/square-enix-details-final-fantasy-xivs-extended-free-trials/



Nem said:
Yeah they are making good reparations, but the fact still remains that its mostly impossible to get into the servers. Hopefully that is fixed tomorrow with the new servers and expanded capacity.

Its a great game and a very good Final Fantasy, like we hadnt seen in a while. I just wish they could lower that global cooldown on the weapon skills to make combat a bit faster.


I don't know if you were there on launch day, but logging in wasn't actually that terrible of an issue. The first and second day were fine in terms of logging in (and if you didn't get in, you were placed in a queue that actually worked). The primary issue at launch was that the "duty finder" system that handled all instanced combat was taking way too heavy of a load from all the players. In order to keep gameplay as smooth as possible for players, SE dramatically reduced the limit for amount of people that could log onto a world at the same time.

This "reduced cap" overrides the queue system for worlds. That means that if the cap has been reached, it simply kicks you out instead of letting you enter a queue.

With SE fixing the way the duty finder works (and thereby reducing the load it takes by spreading out the load to multiple servers), they can get rid of the reduced login caps and allow players back in.


TL;DR - The primary issue this entire time was duty finder servers being overstressed. SE is fixing that right now and when servers are back up, more people are going to be allowed online at the same time per server. Problem solved. (Hopefully).



They underestimated how many people wanted to play, and so all the servers reached maximum capacity. That was their biggest mistake.

The problem should be fixed soon, so more people will be able to play.

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wfz said:
Nem said:
Yeah they are making good reparations, but the fact still remains that its mostly impossible to get into the servers. Hopefully that is fixed tomorrow with the new servers and expanded capacity.

Its a great game and a very good Final Fantasy, like we hadnt seen in a while. I just wish they could lower that global cooldown on the weapon skills to make combat a bit faster.


I don't know if you were there on launch day, but logging in wasn't actually that terrible of an issue. The first and second day were fine in terms of logging in (and if you didn't get in, you were placed in a queue that actually worked). The primary issue at launch was that the "duty finder" system that handled all instanced combat was taking way too heavy of a load from all the players. In order to keep gameplay as smooth as possible for players, SE dramatically reduced the limit for amount of people that could log onto a world at the same time.

This "reduced cap" overrides the queue system for worlds. That means that if the cap has been reached, it simply kicks you out instead of letting you enter a queue.

With SE fixing the way the duty finder works (and thereby reducing the load it takes by spreading out the load to multiple servers), they can get rid of the reduced login caps and allow players back in.


TL;DR - The primary issue this entire time was duty finder servers being overstressed. SE is fixing that right now and when servers are back up, more people are going to be allowed online at the same time per server. Problem solved. (Hopefully).


I was there since early acess. Though i had 2 days off when my grace period ended and my delivery with FF handt arrived yet.

Once you get it its usually ok and you dont feel any problems unless you get kicked out. If you're outside though, its nigh impossible to get back in.

Anyways we will see today. Hopefully it goes well.

 

In the meanwhile i am having fun checking out xfire: http://www.xfire.com/games .

Its only launch still, but with the new expanded servers i wonder if FFXIV is gonna pass WoW in number of players/hours played (already passed GW2). Could this be the new WoW?



Patch update is up! go open your game client and download!



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