You really can't expect too much from Phil Spencer. That poor guy has to clean up the gigantic mess that Mattrick left. He'll get his chance next gen, but right now, he can't do more than damage control.
Don Mattrick was just horrible. Microsoft worked for a whole decade to build up their brand and it was an uphill battle. They invested countless billions to get a foot in the console market and to be able to compete with Sony. They finally did it and Don Mattrick destroyed all of it in mere days.
Official member of VGC's Nintendo family, approved by the one and only RolStoppable. I feel honored.