The Saturn really didn't directly piss off any consumers. They where alienated with the Sega CD and 32X add on for the Genesis/Mega drive. It also didn't help that it was $100 more then the PS1 when it launched ($399US versus $299US) and that a lot of the best Saturn games weren't localized for the US and other markets and where only released in Japan. Making the Kinect optional is actually a great move and better then anything Sega did around the launch time frame of the Saturn.