I found this and i thought id shine some light on it due to all the recent RRoD threads, VGC RRoD poll threads, 56% failure rate threads.
Things to take into account is this chart is for consoles sent in for rapair with reported RRoD within its FIRST year of purchase. Just so there wont be any confusion of the numbers. This clearly shows a trend of RRoD's # heading down. I have a question on the matter though, the spike in Q2 of 2008 - was that around the time of the E74 blow up?
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Xbox 360 'Red Ring of Death' Abating?
Microsoft's hardware problems are well known. The company had to extend its warranty to three years on Xbox 360, and lost a billion dollars in the process. To this day, people still complain about the console's reliability and the so called "Red Ring of Death." A recent survey by magazine GameInformer found that 55 percent of respondents suffered through a 360 failure but Xbox Live and Xbox 360 director of product management Aaron Greenberg believes the hardware problems are now in the rear-view mirror at this point, since the company has continually made improvements on internal components.
Today, IndustryGamers received new survey data from SquareTrade, which claims to be the largest independent warranty provider in the world. The study compared the malfunction rates for all three consoles and found the Wii to be nine times more reliable than Xbox 360 and four times more reliable than PS3. That said, there has been significant improvement with Xbox 360 and the RROD problem. SquareTrade’s data shows that the introduction of the “Jasper” chipset in late 2008 "has likely solved" the RROD problem.
Number of reported RRODs (in year 1) divided by total units covered by SquareTrade – by item purchase quarter.
Other highlights of the study include:
- During the first two years of ownership, 2.7 percent of Wii owners reported a system failure to SquareTrade, compared with 10 percent of PlayStation 3 owners and 23.7 percent of Xbox 360 owners.
- Excluding RROD failures, which are covered by Microsoft’s three-year warranty, 11.7 percent of Xbox 360 owners reported a failure.
- While the RROD problem continued to be the major issue for Xbox 360s purchased through 2008, early indications point to theproblem abating in 2009.
- The most common types of problems seen with the PS3 and Xbox 360 were disc read errors and output issues. The Wii had more power and remote control issues than the other 2 systems.
SquareTrade based its findings on an analysis of failure rates for over 16,000 new game consoles covered by SquareTrade Care Plans. You can check out the full pdf report here.
