not surprised, 360 has awfull build quality.

Just for information ,the broken consoles in my country (Spain ) are sent to Germany not to Uk .

They're not random -- they're an epidemic.

I suspect Microsoft isn't addressing this problem properly for a few reasons. First, any way to really address this problem would require admitting there is a problem in the first place. They'd have to come out and say, "hey, these units sucked, here are more refunds for your repairs. We promise the new ones don't suck." However, you'd have to count on them being honest this time, when they already did that and obviously weren't.

Secondly, it would cost a lot of money. Microsoft is struggling to generate a profit outside of their windows/office divisions. They haven't had more than a successful quarter or two here or there yet anywhere outside of office/windows. They told investors that the Xbox brand was going to be successful in the second generation and it's far, far from it.

Third, they need to have a solid fix in place and start shipping the fixed units first. Since it takes a while to diagnose failures, it's hard to do this. Further, they're currently pumping out tons of these units monthly so they can sell them -- this means they need to find a fix they can put into their production lines and they also have the problem of shelf inventory right now.

It's a very, very difficult problem to address. Simply put, it would have been a ton easier to fix this before they launched, and it's something that should have been addressed before launch.  Given the insurmountablility of the problem now, Microsoft elected to pretend the problem isn't there for PR reasons and is probably scrambling behind the scenes to find a fix or possibly a new manufacturing partner.

hehehehe legend is finally  mad because people actually posted something bad about the 360 on this site... hahaha im gonna enjoy this moment.... how does it feel???? hahaha 2500 broken 360's wow thats alot.... and its on a 360 website thats even more amazing.... hahaha after all your anti sony posts... you get offended because  one thread gets posted with negative 360 news..... im gonna tell you like you told me i feel sorry for you 360 owners....hahaha..... but seriously get over it dude.... you are the anti sony king on this site...if you cant take it then dont dish it out....                2500 WOOOOOOWWWWW

 Yeah, there's no official source in that news article, meaning take anything it says with a grain of salt.

Assuming those numbers were true, that would go with the 20% failure rate (2000/day is right around 22% for Europe) but I don't even trust the 20% rate figure, since, once again it comes from people just talking and it a complete guess. 

(1) Again: This isn't attach rate.  The failure rate isn't connected to the daily sales.  Failure is measured in different ways, and units that get fixed can eventually be counted as a non-failure.

(2) This isn't for Europe, this is for the UK.  The number of failures is either close to the sales rate in the UK or it is greater than the sales rate in the UK -- depending on whether you include Saturdays (i'd bet you would in that country). 

Yeah, I just made the thread topic the same name as the article. I didn't intend to suggest that 2500 consoles a day get sent to this center. I mean, I haven't had the greatest luck with the 360 but I don't know that I can believe 2500 a day for one area. And like someone said earlier, this number surely includes consoles that are sent in more than once. I am sure these numbers include retailer returns as well. I doubt defective consoles that are returned to a Bestbuy for instance don't end up at these centers.

 I for one am anticipating the new consoles with the new chips and drives. We will probably upgrade at least two of our consoles to elites once they come out, assuming they are more reliable. I've never personally had the three rings or overheating issues that seem to be what most people complain about. Mine have always had DRE's or some other wierd drive problems like trying to read games as movies.

Again, everyone is blowing it out of proportion. Its not "OMGZ, 2500 a day steady!" It seems it changes in between 1500~2500, which is a huge difference.

I feel a few bans coming on. URNotE is trolling this board, and he's getting too close to becoming just a MS troll.

Lets try to discuss this issue intelligently rather than flame, sound fair? Or else this, and any other thread like this is getting locked, and those that post more flamebait, banned. Im seeing more and more rashes of anti system X Y and Z than we had for quite some time, and I think the banhammer needs to start to crash down on a few accounts.

The thing of it is that after MS improves the 360's, it might have a large jump in sales, since consumers won't have to deal with the worry of broken down 360s anymore.

They might see sales of 10 thousand more weekly, just from this alone.

 Well replied

Anyway, the fact that Microsoft isn't giving any real figures is a sign of a problem anyway, because if there's not a problem they'd be "Oh yeah, well that's just a few random problems, we've done an internal investigation, and only about 100 consoles are returned each month in the UK" or something along those lines.