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Forums - Sony - GTA IV freezing help

Machina-AX

Try play the game desconected from the psn, no online, try....



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i just wanted to share an update with everyone that may still have any issues. i completed the PS3 update to v2.35 and haven't had anymore problems for about 6 hrs constant play. i didn't see anything else that update did so maybe sony helped out a little.... or it's just a coincidence??? i don't care either way, woohoo!


now i've GOT!!! to get this beat before june 12th and it goes onto the shelf for a loooong time along with all my other games ;)



Here is something I wrote in a similar thread I created a few days ago:

http://vgchartz.com/forum/thread.php?id=26723

 

UPDATE:
Last night when I got home from work I decided to try GTA4 on the 60GB. This is what I wrote about it in the 2.35 firmware thread:

http://www.vgchartz.com/forum/thread.php?id=26768&start=0

"GTA was freezing 100% of the time on it when I tried it a few hours ago. I just deleted the entire GTA4 game data from it. I'll let you guys know, by editing this post if the new firmware update has improved it. Here's hoping it does, not that my mother will play GTA4.
EDIT: Well, it did not fix my 60GB stability issues. After installing the firmware (2.35), restoring factory default settings, deleting and reinstalling GTA4 game data including update 1.01, the game still crashes 100% of the time before it has a chance to get through the opening scene before you meet Roman. I guess I'll have to call Sony tomorrow. "

As SpartanFX pointed out, the playstation blog specified that it had nothing to do with GTA4 and that any person experiencing problems should call customer support.

Well, this morning I decided to call Sony customer support. First I wait on hold for 15 minutes. When CSR (customer service rep.) "Brian" answers, I detail the problem and as soon as I say "GTA4" he replies "let me transfer you to our GTA4 division". So I wait another few minutes on hold and a GTA4 division CSR guy answers. I tell him the problem. He then reads a script informing me that a (paraphrasing here) " small percentage of consumers have been experiencing problems with GTA4. Rock* and SCEA are well aware of the problem and apologise for the inconvenience." So he asks me if any other games cause any problems. I tell him about the occasional locking upon exiting Uncharted and COD4 (which this thread was originally about).

I told him that the unit was out of warranty with Sony and that I would therefore rather deal with my extended warrantor (credit card company) if any services charges were to be incurred (at the time he was planning on charging me for servicing). When he learned that GTA4 is the only game that experiences freezing IN GAME (opening scene and if skipped (X button) freezing when driving with Roman), he asks me for my serial number, month of manufacturing and my personal details. After I give him the 60GB's vital statistics, he said that (actual quote and used multiple times in the conversation) "as a sign of goodwill" they will service the out of warranty unit at no charge.

So for some reason, when someone is experiencing GTA4 problems on a 60GB model (at least manufactured in November 2006) they are extending the warranty on the hardware. I found this very very interesting. Perhaps GTA4 does cause some latent defect in some early PS3's to manifest itself. Maybe I'm reading too much into it.

He assured me that if the unit needed to be refurbished, or exchanges, or whatever happened, that I would receive a fully BC 60gb no matter what. (I just hope my fans are not the louder versions).