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Forums - General - Vonage customers, read this and give thoughts

My wife and I have been with Vonage for almost 3 years with little to no problems at all.  We have saved a ton of money over our previous phone service and have been very happy with the service that we are getting.  Anyway, I cam across this article on CNET yesterday and wanted to get you thoughts.  I am not sure what is going on with Vonage corporate, but I sure hope they get things worked out because I would hate to lose the service.  Anyway, like a bunch of articles on CNET as of late, this one is just stupid.  This guy tells us that he left Vonage for the superior Comcast and then tells us how much Comcast screws up all the time.  I do not get this crap, what is the point.  He left a service that had a few problems for one that resets his modem 3-4 times a day, what a retard.  Here is the article, read it for yourselves and tell me what you think.

 

February 13, 2008 8:45 AM PST

Vonage customers bolting for the exit. Try Skype next time

Vonage narrowed its loss this past quarter, but its customers are cutting their own losses with the struggling VOIP provider. I should know. I dumped Vonage two months ago and will never go back. Its service was terrible, both the customer support and the technology.

I'm with Comcast now for its Digital Voice offering and it's better (which is perhaps not surprising since Comcast intentionally hurts rival services on its network to preserve its own services). My problem now is that the Comcast VOIP boxes causes my wireless router to reset several times per day. Very, very aggravating.

The most surprising thing in all of this is how much better Skype is than either Vonage or Comcast Digital Voice.

When either of those services go down or the sound quality is poor, Skype soldiers on. Its sound quality is better than any other VOIP service I've tried...and yet it's free.

I wish someone besides eBay would have bought Skype. Someone like AT&T with a phone business that they could have married to Skype. For now, I use Skype whenever Comcast starts limping which is at least once per week. In those times, the little free service that could - Skype - has yet to fail me.

As for Comcast...? It crashed my router while I was trying to post this blog. Seriously. 



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well, first of it is CNET, which are a bunch of wannabe techies, which complain unless something has 1 billion features, and performs uber well.

Anyways, Vonage is going down the tubes, but only because Verizon is trying to build a phone monopoly by suing Vonage out of existence. Vonage is still the cheapest by far, and if you have a decent high-speed connection works perfectly well. I've had vonage for ~2 years, without any problems at all. I'd switch to Verizon for VOIP (only cause I have their FIOS), but it costs $5 more per month, so why switch.

In all reality, Vonage provides some of the best service, for the cheapest price. Their customer service might suck, but I've never called them. The only real drawback, is that the lazy consumer has to plug everything in themselves, and that it doesn't come on one easy convenient expensive bill.

EDIT: also, skype sucks because you have to be connected to a PC to use it. If they offered a VIOP router that you could plug any phone into, i'd would consider switching if it was cheaper than Vonage. 




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