Basically I booked and paid for a repair on the 09/02/09 and since then up to and including at present 04/03/09 I am still awaiting my labels to be sent out to me.
I have phoned about 15 times in that period. Have spoken to about 5 supervisors. Have been put on hold several times for more than 15 minutes and eventually hung up.

At this stage having been told so many times that the problem has been sorted I am just fed up.
I have cancelled my live account on Xbox and will not renew it.
I now have to get it repaired myself having waited 3 and a half weeks for nothing to happen.

Today I have drafted a letter to my credit card company to get them to refund my card..
I have never experienced such gross incompetence in my life.

How can they expect people to stay with them when this sort of thing is happening.
Anyone on the site who is even slightly aware of my posting history will know I have always defended them but after this never never again.

RROD?

No disc wont read games.
I would say it is the laser.

Let me guess...Hello this is (insert random Indian accented guy here). How can I help you today? Xbox 360 is here to help you. (And no mods this is not ban-able for racism, it is true )

I hate, repeat hate, 1 800 4 MY-XBOX. It is a direct link to India and is filled with a bunch of bull crap that even the reps don't understand sometimes.

RROD is the cause of your problem right?

No halogamer. disc drive

I've never understood why people keep going back to the 360 after constant problems. That's so frustrating to me. My disc tray for the 360 stopped reading games a few months back. It will cost me 100+ $ . I refuse to pay it or even fix it.


Sorry about your problems with it. It's caused me to have no desire to even play the 360. PS3/Wii are fine with me.

What model disc drive? Hitachi GDR? If so then the spindle has come loose. Open up the 360 and put the spindle in the top part of the drive where the circular part is.

I never would have agreed with you up yo now but after this my opinion has changed big time.

Not just the money which was 88 Euro but the sheer frustration.

Not sure halo i will check it later.

Thanks for the heads up.

Don't they have a rather good technical service? They usually throw freebies your way when something happens to your console and / or fix it before you even blink, no? :-/