I've never had a problem with Amazon's customer service, and even when things don't happen how I like them to, this is one of the reasons why they'll continue to get my money.
Initial Question: I've been trying to cancel two items for an order I placed on 11/12 for the past two days, but I haven't gotten any confirmation that they've been cancelled even though I requested the cancellation before they shipped.
09:26 PM(GMT) Paul(CSA): Hello, my name is Paul. I apologize for the frustration regarding the cancellation issues, and I'm going to do everything I can to assist you. Which order would this be?
09:27 PM(GMT) Adriane D Williams: Hi Paul, it's order [REDACTED]
09:27 PM(GMT) Paul(CSA): Are you trying to cancel the whole order?
09:28 PM(GMT) Adriane D Williams: Just two items. NBA 2K14 and Assassin's Creed 4
09:28 PM(GMT) Paul(CSA): Keeping Injustice.
09:28 PM(GMT) Adriane D Williams: correct.
09:28 PM(GMT) Paul(CSA): One moment while I try to get this done for you.
09:28 PM(GMT) Adriane D Williams: thank you
09:31 PM(GMT) Paul(CSA): They actually made it so that only a supervisor could cancel anything related to PS4 pre-orders. I'm getting one now.
09:31 PM(GMT) Adriane D Williams: Ok, thanks.
09:36 PM(GMT) Paul(CSA): Well, good news and bad news. The bad news is that the games are too far along the shipping process to stop, apparently. The good news is, I can check tomorrow to see which shipper was assigned and 90% chance of getting the shipment sent back for refund.
09:39 PM(GMT) Adriane D Williams: Well, I guess that's the best I can hope for. If you could do that, I would really appreciate it. And just to be clear, it was made so that ONLY supervisors, not even customers, could cancel a PS4 related pre-order?
09:42 PM(GMT) Paul(CSA): No, of course the customer could cancel the orders up to a certain point. They just didn't want us mere reps to mess up the pre-order status and lose people's place in line. I think they set it up mainly for the console itself, but put up a block for anything with PS4 on it.
09:42 PM(GMT) Adriane D Williams: Oh, I see. Still a dumb decision.
09:43 PM(GMT) Paul(CSA): Man, I'm glad those consoles finally went out.
09:44 PM(GMT) Adriane D Williams: I imagine you were. I got mine a few hours ago. Is there a certain time tomorrow, I should check to see if the shipment was sent back?
09:46 PM(GMT) Paul(CSA): I get in at 1pm Pacific time and I'm here until 10pm. I have a little nag feature that pings me to check these things. I just keep checking until I see a status update showing a shipper I can call. Then I tell them to send it back. Pretty easy most times. USPS can be a little difficult, but I imagine these will go out today.
So it will probably go UPS or FedEx.
09:48 PM(GMT) Adriane D Williams: Yeah, UPS is who generally ships my items from Amazon. I'll just check sometime tomorrow evening. You've been a big help Paul.
09:48 PM(GMT) Paul(CSA): No problem. What are you wasting time chatting with me for? You have a PS4 now. Go man, go!
09:49 PM(GMT) Adriane D Williams: Will do! Have a good weekend.
09:49 PM(GMT) Paul(CSA): We look forward to seeing you again soon. To close this window, please click the "end chat" link. Have a great evening!
I am the Playstation Avenger.
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