Forums - Sony Discussion - My PS3 won't read any optical media!!!!!!!

Quick search game me this

looks like I'm not the only one having the same problem and the crappy customer support.

I bought mine December of lauch. so I guess 1-2 months.

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I can forgive being unlucky but I can never forgive the bad customer support. I heard that if your 360 dies, MS sends you a "coffin" without questions asked. Whereas Sony asks you to CALL AT A LATER TIME.

@ kcua_626

Microsoft customer support always asks questions and if the issue isn't RRoD related the original warranty applies.

Naughty Dog: "At Naughty Dog, we're pretty sure we should be able to see leaps between games on the PS3 that are even bigger than they were on the PS2."

PS3 vs 360 sales

Go to the store and buy one of those optical laser cleaning discs, its probably just dust on the lense


Well, asking questions is better than telling you to call at a later time.

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Won't work, followed the instructions from the link I gave and the drive won't spin. So a lens cleaning kit won't work. The drive motor is dead.


Called Sony customer support probably around a hundred times and still I get the stupid answering machine telling me to call again at a later time.

Anyone have experienced this? Anyone know where else I can get the drive? 

sorry about luck keep us posted


Buy a new motor or take it to a repair shop. Don't pay 120 when you could probaly get it fixed for cheaper. I doubt the motor is worth 120 dollars.

The trick will be finding the right motor. Sony has to know about the drive motor problem. Even though they're not as common as RROD on the 360, it appears to be the most common failure reported, at least from what can be found via anecdotal evidence.

Just ignore MikeB. He's worried that people might read this thread and become convinced that the PS3 has a reliability issue as widespread as the 360. Of course, that doesn't appear to be the case. Even though the Blu-ray drive issue appears to be higher than would be expected, it still doesn't seem to be a chronic problem.

Personally, I think Sony will have to deal with the drive motor failures by extending the warranty. Hey, if they're going to make the ability to play Blu-ray movies one of their most prominent selling features, then they're going to have to make the Blu-ray drive in the PS3 just as reliable as the drives you would find in standalone Blu-ray players... no, even more reliable, because it costs a lot of money to replace a PS3.

It stinks that Sony won't extend the warranty coverage for a machine that's just 1-2 months out of warranty, and it stinks that you can't reach a human at Sony, just a machine. Does Sony have an online contact channel, i.e. - a problem-report form on their web site?

Just ignore the Sony priests who worship at the Altar of Sony. You have a legitimate complaint and you need to focus on getting Sony to respond... don't let others convince you that you are alone concerning this issue.