Not too surprised to see PS3 enthusiasts trying to inflate the 360's failure rate issue, or to see 360 enthusiasts downplay the 360's failure rate issue and call the PS3's own stability into question. As long as stuff like this continues, we'll likely never make any progress on the issue (or any issue, for that matter), and we'll all be stuck here bickering back and forth for 20 pages until the thread's finally locked or forgotten about and sinks to the bottom of the forums.
Getting back to the topic at hand, to figure out the number of 360 owners who have purchased multiple consoles, a number of factors need to be considered:
-As pointed out earlier in the thread, Microsoft extended the warranty period for the 360 to three years from the date of purchase. This alone significantly cuts into the number of people who would have otherwise purchased a second console, as the temporary inconvenience of not having access to their console far outweighs the alternative of shelling out another $300 for a brand new console for most consumers.
-Even 360 consoles that are past their warranty periods are repairable at the cost of the consumer. While some people may opt for a brand new console in this case for the convenience factor, the fact remains that it's still cheaper to have a 360 repaired than it is to purchase a brand new one. Money talks for most consumers, which will lead to the vast majority of them opting to pay for a repair and enduring temporary inconvenience rather than purchasing a brand new console.
-Xbox 360 consoles manufactured from late 2007 and onward are far less prone to hardware failure than previous models were, making the failure problem less significant than it would be had the issue not been mitigated.
-The slim model. How many people upgraded to the slim and traded in their old 360 in the process?
-Tying in with the last factor, how many used 360 consoles were picked up by somebody after people traded in their old PS3 for a slim model? Are they still actively being used?
-For one reason or another, whether it be for having them in multiple rooms, two separate locations entirely, or so on, people occasionally own multiple 360 consoles.
When it comes to the PS3, there's also a few factors to consider:
-PS3 hardware failure issues are far more difficult to get repaired than 360 hardware failure issues are. As the so-called "Yellow Light of Death" issue isn't as prevalent for Sony as the "Red Ring of Death" was for Microsoft, there wasn't as robust a console repair operation set up. This leads to anybody who gets the Yellow Light of Death on a PS3 to have far fewer options than somebody with the Red Ring of Death, and in turn will lead to a far higher percentage of people who are forced to buy a new PS3. As mentioned earlier, though, the Yellow Light of Death was far less prevalent than the Red Ring of Death, leading to a far smaller pool of people to potentially sell two consoles to due to hardware issues.
-The slim model. How many people upgraded to the slim and traded in their old PS3 in the process?
-Tying in with the last factor, how many used PS3 consoles were picked up by somebody after people traded in their old PS3 for a slim model? Are they still actively being used?
-For one reason or another, whether it be for having them in multiple rooms, two separate locations entirely, or so on, people occasionally own multiple PS3 consoles.
When it truly comes down to it, I don't believe that hardware failures have been a significant boon to either Microsoft or Sony when it comes to the total number of consoles sold. The number certainly isn't zero, but it's most likely negligible to the point where neither side gains a substantial advantage of any sort. Not to mention, any gain that one company gains from failed hardware is likely somewhat comparable and offset by the gains made by the other company in the same area.
The largest variables in play for the user bases of both sides are most likely people who own multiple 360 or PS3 consoles, and if the used consoles from people who upgraded to a slim model were picked up and are currently in active use by somebody else, as brought up earlier.
The hardware failure issue is oft-cited to explain the sales disparity between the two consoles, but I truly don't believe that it substantiates meaningfully in any tangible way when it comes down to the hard numbers. Of course, we'll likely never have any concrete figures from either Microsoft or Sony on the failure rates of their consoles so nobody will be able to scientifically or incontrovertibly prove anything one way or the other. With that in mind, all that we can do is take all of the factors into consideration and make our own judgments on the issue. This post is simply my own personal take on the subject, and while I could very well be off-base with my evalutation, in my eyes, this seems to be the most logical analysis, and the most reasonable resolution to the debate in the end.