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Pedro said:
It was a great idea to record that call with MS customer service and to get 1up to ring them and confirm that what he said was true. That Justin is a smart guy.

Surely Microsoft will fix these problems soon, they can't keep insisting that there isn't a problem with the 360 when clearly there is. Or have they been lying for too long to admit the truth now? I hope this fiasco doesn't go on too much longer.

Honestly, I think they have denied it so long that it's too late for them to admit the issue.  That doesn't mean they aren't trying to fix it though.  I think the smaller chips are more than just a cost saving meassure.  They are hoping that it will fix the failure rates.

Besides, the vast majority of people love the box.