Just ignore MikeB. He's worried that people might read this thread and become convinced that the PS3 has a reliability issue as widespread as the 360. Of course, that doesn't appear to be the case. Even though the Blu-ray drive issue appears to be higher than would be expected, it still doesn't seem to be a chronic problem.
Personally, I think Sony will have to deal with the drive motor failures by extending the warranty. Hey, if they're going to make the ability to play Blu-ray movies one of their most prominent selling features, then they're going to have to make the Blu-ray drive in the PS3 just as reliable as the drives you would find in standalone Blu-ray players... no, even more reliable, because it costs a lot of money to replace a PS3.
It stinks that Sony won't extend the warranty coverage for a machine that's just 1-2 months out of warranty, and it stinks that you can't reach a human at Sony, just a machine. Does Sony have an online contact channel, i.e. - a problem-report form on their web site?
Just ignore the Sony priests who worship at the Altar of Sony. You have a legitimate complaint and you need to focus on getting Sony to respond... don't let others convince you that you are alone concerning this issue.