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"(On the client side, the authorization service that runs under Windows doesn't always start, so even if Bioware's servers are up, users can still face this problem.)"

This was exactly the problem I had back when the game first came out. In the end I had to set the authorisation service to start at boot, as it often wouldn't start when the game did. Completely ridiculous, as was having to set up a Bioware Social account. Just fuck off and let me play the bastard thing will you?

"This mix of incompetence and malicious neglect is startling to me, but it's apparently par for the course for these two companies."

Spot on.

Edit: Why don't quote tags work on this Godawful forum?