Youtube, along with a lot of other tech companies, make it almost impossible for you to contact them directly. It's like trying to squeeze blood from a turnip or get product support from Valve.
One of the most ridiculously frustrating moments of my life was when Google STUPIDLY merged their services with Youtube and I could not use or access my Youtube account. Trying to fix that was so freaking annoying because there was no real help anywhere to be found. I think that was probably my record for cuss words in a day. It still makes my blood boil. Whomever is responsible for that mess is a freaking idiot.
However, I will say that Youtube once did right by me, when they ignored the claim of a goofy "loot crate" company that demanded I turn over my account name to them because it was the same name as their company ... despite the fact that my account was created before their company even existed.
