You are absolutely right that sony does not owe us anything. But as consomers, we also do not owe Sony absolutely anything. That is why we must be very vocal about every bad decision they make and work as hard as possible to make them regret that decision.
There is a reason companies are able to get away with doing things that clearly don't benefit the consumer. And that's because of loyal fans, which sadly do exist, who defend those shitty decisions and average consumers who think they can't do anything about those shitty decisions.
The xbox one online only launch turnaround was a perfect example to show that it is possible to convince a company to make drastic changes with enough outrage.
And even if you were not planning on buying a console you should be very vocal about every shitty decision they make, because those shitty decisions might end up being made for your console of choice as well. Example pay to play online originating on xbox and now being on playstation as well.