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Forums - PC Discussion - Paying for gigabit, but not getting the speed.

I have two Ethernet devices plugged in. PS4 and PC. Using the PC I get around 300 or so Mbps, and PS4 is usually about 50 higher or so. I assume that is because I'm not going through a browser to test it.

I cleared out the wifi yesterday. New name, new password, and I have about 8 items on it.  They typically get around 30 Mbps.

I have ATT u-verse it is a 5268AC. The speed tests on it from AT&T to it seem to suggest I am getting the paid for speed. So my only guess is the router/modem is not damning the speeding.

Firmware I think is the latest with 11.3.1.532191-att.

So anyone have any clue what settings I should be changing? I think all cables are 5E. It is laying down on an open shelf. I bring it out and sit it up right but that doesn't seem to change really anything.

So before buying a new router, or spending a long time talking to AT&T thought I'd check here first.



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Are you sure you're using a proper router?



VAMatt said:
Are you sure you're using a proper router?

No, no I'm not. I'm using what they gave me. AT&T u-verse Pace 5268AC.

I assume if they gave it to me, and they installed the wiring, and they are offering the service that the equipment should work.

I have no way of guaranteeing this.



  • Deadliest mass shooting by an individual in US history (10/01/2017)
  • Deadliest high school shooting in US history (02/14/2018)
  • Deadliest massacre of Jews in US history (10/27/2018)
  • Political assassination attempt of TWO former presidents(and 10+ other people)  (10/23/2018 - and beyond)

Have you rebooted and/or pressed the reset button on the router? Can the PC support the gig?

Verizon uses network terminals to provide the signal of all services. Not really sure how it works with your provider, but maybe you have something similar tp Verizon's and it isn't compatible with that speed?

EDIT: Just read where you mention you allegedly are receiving what you're paying for. At AT&T they're going to tell you it's either the Ethernet cable or the PC. You could try with another router, though. 

Last edited by Metallox - on 24 September 2019

Metallox said:

Have you rebooted and/or pressed the reset button on the router? Can the PC support the gig?

Verizon uses network terminals to provide the signal of all services. Not really sure how it works with your provider, but maybe you have something similar tp Verizon's and it isn't compatible with that speed?

EDIT: Just read where you mention you allegedly are receiving what you're paying for. At AT&T they're going to tell you it's either the Ethernet cable or the PC. You could try with another router, though. 

I think the PS4 can receive a gig.   At least it should get over 350.  Can consoles receive a gig? My PS4 is hooked up right next to my PC so I've been using that to test it also.

I've rebooted/pressed the button/unplugged it several times now.

I got a cat 7 cable (it was quite a bit cheaper than cat 6) but my speed dropped down to double digits. So I stopped using that cord. I may try it again.



  • Deadliest mass shooting by an individual in US history (10/01/2017)
  • Deadliest high school shooting in US history (02/14/2018)
  • Deadliest massacre of Jews in US history (10/27/2018)
  • Political assassination attempt of TWO former presidents(and 10+ other people)  (10/23/2018 - and beyond)
Around the Network

Router would be my suspected culprit, even more if you are going through Wi-Fi.



duduspace11 "Well, since we are estimating costs, Pokemon Red/Blue did cost Nintendo about $50m to make back in 1996"

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Azzanation: "PS5 wouldn't sold out at launch without scalpers."

"up to" is one of the most important parts of their offer of any speed of broadband, that number can be impacted by loads of things from wiring in the house, the devices, the weather, the time of the day, if the person at your ISP hates you, that kinda thing.

You could run a few tracert's to various well know sites and make sure that the networking side of things outside of your control are all in order, if you see 30 jumps to get to google.com for example you've got issues. If you're unsure of what I mean here, press the Windows key, type CMD then type tracert www.google.com and watch how your internet jumps about to get to the site. It is natural to see information about the hops only until it passes a device which declines to pass on the full detailed info but even here in my work net which passes through about 3 proxies to get out to the internet  getting to google.com takes 17 hops



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Bandorr said:
Metallox said:

Have you rebooted and/or pressed the reset button on the router? Can the PC support the gig?

Verizon uses network terminals to provide the signal of all services. Not really sure how it works with your provider, but maybe you have something similar tp Verizon's and it isn't compatible with that speed?

EDIT: Just read where you mention you allegedly are receiving what you're paying for. At AT&T they're going to tell you it's either the Ethernet cable or the PC. You could try with another router, though. 

I think the PS4 can receive a gig.   At least it should get over 350.  Can consoles receive a gig? My PS4 is hooked up right next to my PC so I've been using that to test it also.

I've rebooted/pressed the button/unplugged it several times now.

I got a cat 7 cable (it was quite a bit cheaper than cat 6) but my speed dropped down to double digits. So I stopped using that cord. I may try it again.

The PS4 can receive a gig, but very rarely have I heard of someone getting the full coverage. Usually people have their PC running up to 900 just fine but their PS4 goes anywhere between 50 and 200. That's what I hear, at least. The apps running on the PS4 and Sony's network, environmental factors, as well as the users' premises, are on fault. 



Paying for 35mbit, not getting it :(



Have you tried turning it off and back on again?