By using this site, you agree to our Privacy Policy and our Terms of Use. Close

Forums - Sony Discussion - My PSN account was hijacked (?) today

Just a public service announcement for PSN members -

This afternoon I received an email from Sony Entertainment Network informing me that the email address associated with my PSN account had been changed. Of course, I hadn't changed it an neither did my son, so I tried logging into PSN from my PS4 and sure enough the password wasn't working. I tried it from my laptop on playstation.com and it didn't work there either. (trigger alarm bells in my head!)

So I jump onto the Playstation support site and start an online chat with a support tech (took about 10min waiting in the support queue first). The tech asked a few questions to verify my account and then sent me an email link to reset my password. She was not able (or authorized?) to tell me what the email address had been changed to. Btw kudos to Sony support. They handled it quickly and efficiently!

Luckily there was no odd activity in the account as far as I can tell - no unauthorized store purchases or anything like that - however my PS4 had be deactivated from the account so I had to reactivate it as my primary device.

Anyway, just wanted to relay my experience and to suggest that you keep an eye on your PSN notification email address to see if there is any odd activity happening in your account. My password was pretty strong so it is highly unlikely someone brute forced it. I suppose it also could have been some kind of system glitch on Sony's end, who knows.



Around the Network

You should turn on two step verification. Helps to stop this nonsense.



  • Deadliest mass shooting by an individual in US history (10/01/2017)
  • Deadliest high school shooting in US history (02/14/2018)
  • Deadliest massacre of Jews in US history (10/27/2018)
  • Political assassination attempt of TWO former presidents(and 10+ other people)  (10/23/2018 - and beyond)

Sony should shut down pan until this issue is resolved.



Two step verification would prevent this from happening. I read enough stories to turn it on myself.



e=mc^2

Gaming on: PS4 Pro, Switch, SNES Mini, Wii U, PC (i5-7400, GTX 1060)

Solid-Stark said:
Two step verification would prevent this from happening. I read enough stories to turn it on myself.

Yep, already turned on



Around the Network

Turn on 2 step bro.



Man, I thought I had all those awesome games to play......



Did you, by any chance, use the same password as you did on some other service?



Zkuq said:
Did you, by any chance, use the same password as you did on some other service?

No, that's the odd (scary) part. My PSN account password was unique - not used on any other service.

Anyway, dodged a bullet on this one and was able to get the password reset (and 2 step auth enabled) before the a-hole was able to sabotage anything in my account.



ratchet426 said:
Zkuq said:
Did you, by any chance, use the same password as you did on some other service?

No, that's the odd (scary) part. My PSN account password was unique - not used on any other service.

Anyway, dodged a bullet on this one and was able to get the password reset (and 2 step auth enabled) before the a-hole was able to sabotage anything in my account.

Huh. Odd indeed. In that case, the most plausible answers seem to be that either someone got the password using password recovery (which would most likely require access to your email) or that someone tricked Sony's customer service to change your password. The first one is easy to fix, but the latter is something you can't really do pretty much anything about.