People are complaining, but I would call it "picking on ioi".
They are simply dissatisfied with the business they are frequenting - and the business owner must hear the displeasure of his target market.
The same as you would complain to the butcher if he has no meat, or in the bakery without bread and cakes.
But, I do agree that it is pointless to continue making complaint threads, as it's obvious that the business owner has no interest in hearing those complaints and addressing them at all. We did.get his personal post on the issue about two months ago, and a "PR fluff piece" from a mod last month.
But until the issue is publicly acknowledged on the front page for all visitors to see, a doubt about site's future and owner's interest in it will linger...