Microsoft has never been about quality.
Gates makes all kinds of unrealistic assertions based on ignorance: he told us in 2004 that spam would be dead by the beginning of 2006. He showed a complete misunderstanding of both the social and technical problems faced by the current implementation of SMTP, but that didn't stop him from making wildly foolish comments about it.
I don't trust what Gates says when it comes to anything computers because he doesn't know what he's talking about. He's too willing to speak about things he doesn't know anything about.
Hey, did you know that all Sony does is make video games? Bill Gates does. He should correct the Sony pages on Wikipedia with his knowledge:
Perhaps he doesn't want to admit that Sony, as a company, *literally* has ten times the depth that Microsoft has.
Also, the 33% failure rate is unbelievably generous. Look at the gaming press as a group if you want a sample: joystiq reports that 9 out of 10 of its editors have had xbox 360 failures. Other gaming press is even worse: arstechnica reporters have said they had 4+ failures. People in the SA forums have an "xbox failure thread" where people talk about the service and give facts, dates, timelines and support experiences.
It's reasonable to say that Microsoft has the worst customer service of the big three. People get conflicting information from Agents, agents have often failed to file requests properly, MS often says that their systems are down and they can help people, repairs fairly often arrive DOA or fail within weeks of arriving and Microsoft will do nothing to facilitate a faster repair.
Oh my gawd... What is it with all this MS hate?