Shareholders are just a bunch of prunes in suits who don't give a shit about gamers, and no, Nintendo doesn't know what they're doing. If they did know what they're doing then we'd have Virtual Console on Switch instead of a substandard subscription system with an increasingly lackluster catalogue. Seriously, Switch Online went from the Donkey Kong Country trilogy to Jelly Boy, and without Earthbound or Super Mario RPG, which is brings the conclusion that they're out of touch.
It's funny how you think you know better how to do business than the most profitable gaming company ever at their financial all time highpoint. It's about money lol.
Just because they're making money doesn't mean they're not out of touch with what their fans want.