Something is wrong with your connection. 99.99% of residential connections will be asymmetrical with the download being multiple times faster than the upload.
What speeds are you paying for?
Tbh, I don't know the internet package speeds. Its included in my rent, so I get what they buy. I constantly hear about how expensive it is, so I'd hope its a better plan.
All I know is that I got my cellphone service hella cheap through xfinity due to where I live having xfinity.