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Xbox 360 Failure Rate is 54.2 Percent

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The Xbox 360 breaks five times as often as often as its closest failure-prone competitor, the PlayStation 3, a print edition-only Game Informer survey found.

The poorly manufactured, red ring of death-prone console has a 54.2 percent failure rate, compared to 10.6 percent for the PS3 and the Wii's 6.8 percent.

The magazine surveyed nearly 5,000 readers to get the data. And while the 360's rate is alarmingly higher than the others, it's still bafflingly low because it blows the mind to imagine that 45.8 percent of the consoles have not broken. Also, Microsoft's numbers are inflated because 360s are used the most of the three consoles. Results said 40.3 percent of 360 owners use the console three to five hours a day, compared to 37 percent of PS3 owners. Meanwhile, the plurality of Wii owners (41.4 percent) play their consoles less than an hour a day.

Microsoft also seized the gold medal for unhelpful customer service, taking nearly a month to repair or replace a console, while Nintendo and Sony stuck closer to a week. Only 37.7 percent of Microsoft customers found the company's customer service was "very helpful," compared to 51.1 percent fo Sony and 56.1 percent for Nintendo.

The most shocking number from the survey — and frightening from a consumer perspective — is only 3.8 percent of Xbox 360 owners said they'd never buy another Xbox because of hardware failure.

http://consumerist.com/5338852/xbox-360-failure-rate-is-542-percent-game-informer-finds

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I hope they will take care of the problem when Natal comes out. If they do, I will buy.



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Nothing like a Game Informer survey to provide data.



JaggedSac said:
Nothing like a Game Informer survey to provide data.

I don't know whether Game Informer is credible or not but a survey is a survey.



No surprises here. I mean I know there are a million different ways to construe stats and what not but I actually believe this because out of me and my friends, we've all had to send ours in at least once. And we will continue to buy Xboxes no matter how many times they break.



I LOVE paying for Xbox Live! I also love that my love for it pisses off so many people.

Even if failure rate is 100%...MS took care of the problem.

Usually you get 3 months of free live and a repaired console for 3 years. So yeah...these threads need to end.



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ohh noooooooes....i have two x360s. one of them and 8.4% of the other one is going to break.




The only way I've ever gotten 3 free months was by sending in my 360 3 times.



I LOVE paying for Xbox Live! I also love that my love for it pisses off so many people.

Boutros said:

The Xbox 360 breaks five times as often as often as its closest failure-prone competitor, the PlayStation 3

So the PS3 failure rate is 10.84% and not "<1%"?

Anyway, this sounds more reasonable than the 16-30% that was being floated, especially for early model 360s.



Tell us something we dont know

Nothing new here move along people



Nobody's perfect. I aint nobody!!!

Killzone 2. its not a fps. it a FIRST PERSON WAR SIMULATOR!!!! ..The true PLAYSTATION 3 launch date and market dominations is SEP 1st

Humans have a failure rate of 100%, it's way worse than XBOX360 failure rate.

And we don't have a 3 year warranty!

Isn't life a pain?

I LOVE my 360, she passed away some time ago and I bought a new one. Now I have two lovers!