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Mac start-up problems

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My friend has been having some issues with his mac book not starting.

If he presses the start up button, the screen goes blank for a few seconds, before it says that it needs to be restarted.

The same repeats if he does it again.

We've tried checking around to find the problem, but it seems impossbiel to find anything. Might call the support line, but that isn't free, so would prefer to not have to do that.

So I have no clue how to fix it really, and was wondering if anyone could give a little help.

It would have to be told pretty basic though, as I'm completeely retarded when it comes to Macs.

Thanks in advance.



http://www.vgchartz.com/games/userreviewdisp.php?id=261

That is VGChartz LONGEST review. And it's NOT Cute Kitten DS

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dude just call the support line. I do it all the time. they walk youthrough and it is easy and free.



Kzoellner said:
dude just call the support line. I do it all the time. they walk youthrough and it is easy and free.

Actually, it's not free as the Mac is over 90 days old (I find that rule retarded). So that's not an option.

 



http://www.vgchartz.com/games/userreviewdisp.php?id=261

That is VGChartz LONGEST review. And it's NOT Cute Kitten DS

is this before the chime or after?, and what comes up for the screen (im an crt apple tech). does it prompt this before the mac logo? durrign grey screen, the brief flash of blue? is there a pin wheel of death?

from what little you tell me it could be ram, an install, corrupted boot setup, or anything really


however in about 10 minutes ill be gone for the day to work, and i cant use this website there. (sorry vgcharts, you still have to much malware for work computers ... my mac at home laughs at them though )

here are a few tips, ask him to hold down when booting, apple(command key on newer keyboards), option, P, R until a second chime sounds.

have him insert if a disk is not already in the disk drive the original install disk that came with the laptop, and hold down option on boot this should take you to a screen that gives you the option to select a disk including your own HD instal, the hardware test included on the original install disk, or to do a fresh install, if the original install is damaged do an archive install and all his files will be fine, as well as apps. his old install will be in a folder on the primary drive. if you suspect a hard ware issue run a HW test looping it is advised on the extended test, it will stop if there is an error note the error and take it to an apple store, or cll them with the code and send it in/ or email them and get a ticket to send it in

many of the other solutions that would work best involve going into single user mode which is a command line prompt, or using a different command line prompt that is also avalible on start up.

 

I became an apple tech more to work on my own stuff to keep equipment working, rather then send it in. not really to make it a career 



come play minecraft @  mcg.hansrotech.com

minecraft name: hansrotec

XBL name: Goddog

well I dont know what to tell you because my macbook is out of warrenty and I usually complain about it and they help me. I also just take it to the store.



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Follow Goddog's advice. If that doesn't work, come back here. I'll be watching the thread all day, and I've recently been in Mac tech support



Please, PLEASE do NOT feed the trolls.
fksumot tag: "Sheik had to become a man to be useful. Or less useful. Might depend if you're bi."

--Predictions--
1) WiiFit will outsell the pokemans.
  Current Status: 2009.01.10 70k till PKMN Yellow (Passed: Emerald, Crystal, FR/LG)

Okay, this is hard. I think we'll end up calling the Mac support line, even though it's not free.

 

Some more info:

The message is:

You need to restart your computer. Hold down the power button for several seconds or press the Restart button.

 

We turn it on, get the little apple on the middle of the screen, it chimes, and then is says the message (as I said above).

There's a chance it's a kernal panic (whatever that is...), as I've found some people who have some similar problems.

 

Thanks for all help so far (but unfortunately, he can't find the disc that came with the mac).



http://www.vgchartz.com/games/userreviewdisp.php?id=261

That is VGChartz LONGEST review. And it's NOT Cute Kitten DS

If there's an apple store nearby, bring it to the genius bar. They're actually fairly competent, for tech support.

So the apple-option-P-R didn't work?

Also try apple-option-c-v, if you haven't already discovered that one.



Please, PLEASE do NOT feed the trolls.
fksumot tag: "Sheik had to become a man to be useful. Or less useful. Might depend if you're bi."

--Predictions--
1) WiiFit will outsell the pokemans.
  Current Status: 2009.01.10 70k till PKMN Yellow (Passed: Emerald, Crystal, FR/LG)

Okay, so we called Mac support (and the nice lady told us to call Apple support Sweden, not Norway, it's free there), and they told us that it was, indeed, a kernal panic (or at least they think so).

It's still under warranty for repair, so my friend will send it there.

 

 

Thanks a lot for all help! Much appreciated.



http://www.vgchartz.com/games/userreviewdisp.php?id=261

That is VGChartz LONGEST review. And it's NOT Cute Kitten DS

I think the OP is lying, Mac's are indestrucitble and never ever fail.

Sorry for exposing you.